At South Park Liquor, we strive to keep our inventory updated, but high demand or supplier delays may result in temporary stock shortages. If an item is unavailable, you can place a backorder to secure it, and we’ll fulfill it as soon as it’s restocked. If your order exceeds available stock, the remaining items will be backordered. By placing a backorder, you agree to the outlined terms.
1. What is a Backorder?
A backorder occurs when an item is temporarily out of stock but can still be purchased. If you place an order containing a backordered product, we will secure the item for you as soon as it becomes available. Additionally, if an item is in stock but your order exceeds the available quantity, a backorder will be placed for the remaining items.
2. Ordered In-Stock Items & Backorder
- If you have placed an order and it contains both in-stock and backordered items, we will ship the in-stock items first, followed by the backordered items within 2-4 weeks.
- As a courtesy, we will follow up with all of our customers to confirm whether they want the in-stock items shipped promptly or if they prefer to receive everything in one shipment.
- There are no additional shipping charges if you want the in-stock items shipped promptly and the backordered items shipped separately within 2-4 weeks. The shipping cost you pay at checkout is the final cost, even if you choose to receive two separate shipments.
3. Shipping & Processing Times
- In-Stock Items: Processed and shipped promptly, unless you want to receive the entire in-stock order and backorder at once. If you want the in-stock items to be shipped before the backorder items, please let us know at info@spliquor.ca or call us at 1-780-450-4868.
- As a courtesy, we will follow up with all of our customers to confirm whether they want the in-stock items shipped promptly or if they prefer to receive everything in one shipment.
- There are no additional shipping charges if you want the in-stock items shipped promptly and the backordered items shipped separately within 2-4 weeks. The shipping cost you pay at checkout is the final cost, even if you choose to receive two separate shipments.
- Backordered Items: Shipped within 2-4 weeks.
- If a backordered item is expected to take longer than 4 weeks, we will notify you via email with an updated estimated arrival time.
- Please see our Shipping Policy for further details.
Please note: Shipping times may vary due to supplier delays, holidays, or unforeseen circumstances. It may take longer to ship to remote locations. It is best to check your tracking # provided by us to monitor the status of your shipment.
4. Order Splitting & Partial Shipments
- If your order includes both in-stock and backordered items, we will ship the in-stock items first, followed by the backordered items within 2-4 weeks.
- If you prefer to wait and receive everything in one shipment, please contact us at info@spliquor.ca or call 1-780-450-4868 after placing your order.
- As a courtesy, we will follow up with all of our customers to confirm whether they want the in-stock items shipped promptly or if they prefer to receive everything in one shipment.
- There are no additional shipping charges if you want the in-stock items shipped promptly and the backordered items shipped separately within 2-4 weeks. The shipping cost you pay at checkout is the final cost, even if you choose to receive two separate shipments.
5. Payment for Backordered Items
- Payment for backordered items is collected at the time of purchase to secure your order.
- If the product becomes unavailable from our supplier, we will issue a full refund to your original payment method.
6. Cancellations & Modifications
- Customers may cancel or modify backordered items by contacting info@spliquor.ca or calling us at 1-780-450-4868.
- Once the backordered item has been shipped, our standard Return & Refund Policy applies.
7. Unexpected Delays & Communication
- If a backordered item exceeds the estimated shipping timeframe, we will notify you via email.
- Customers will have the option to:
- Wait for the item to arrive as soon as it becomes available.
- Request a refund for the backordered item.
- Swap for an alternative product of equal or lesser value.
8. Refunds & Returns for Backorders
- If a backordered item is canceled before shipping, a full refund will be processed.
- If the backordered item has already shipped, our standard Return & Refund Policy applies.
- In cases where we are unable to fulfill a backorder, a full refund will be issued automatically.
9. How to Check Your Backorder Status
Customers can check their order status by:
- Checking the order confirmation email received after purchase.
- Contacting our customer support team at info@spliquor.ca or calling 780-450-4868.
10. Contact Us
If you have any questions or concerns about our backorder policy, please reach out to us:
📧 Email: info@spliquor.ca
📞 Phone: 780-450-4868
📍 Store Location: South Park Liquor, 10965 – 23 Avenue NW, Edmonton, AB.
11. View Our Policies
To review South Park Liquor policies, please click on the policy you would like to view.
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Payment Policy
- Terms of Service Policy
- Disclaimer Policy
- FAQ
Thank you for shopping with South Park Liquor! We appreciate your patience and support as we work to fulfill your backordered items as quickly as possible.