Shipping Policy
Shipping Policy – [www.spliquor.ca]
Our goal is to provide a seamless and transparent shipping experience. Below are the details of our shipping process.
Delivery of Alcoholic Beverages
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Signature and ID Requirement: For alcoholic beverages, a signature and valid ID from an adult of legal drinking age are required upon delivery. If an adult is not available, the package will be returned to the nearest postal outlet for pickup.
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Safety and Responsibility: To ensure responsible consumption, we cannot leave orders unattended or on doorsteps.
Shipping Range
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Countries: We currently ship within Canada.
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Future Expansion: We are exploring shipping to additional regions.
Shipping Costs
At South Park Liquor, we are committed to providing transparent and cost-effective shipping services. Shipping rates are primarily determined by the weight of your order, but they may also vary depending on your location and the size of the packaging.
Shipping Rates by Weight (in kilograms):
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0.0001 kg to 2 kg: CA$17.99
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2.0001 kg to 4 kg: CA$25.99
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4.0001 kg to 6 kg: CA$33.99
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6.0001 kg to 8 kg: CA$42.99
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8.0001 kg to 10 kg: CA$50.99
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10.0001 kg to 12 kg: CA$58.99
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12.0001 kg to 14 kg: CA$67.99
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14.0001 kg to 16 kg: CA$75.99
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16.0001 kg to 18 kg: CA$83.99
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18.0001 kg to 21 kg: CA$91.99
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21.0001 kg and above: CA$99.99
Important Information:
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Final Shipping Costs: Shipping rates may be lower or higher than the standard rates listed above, depending on your shipping location, box size, and special handling requirements. The final cost will be calculated at checkout.
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Delivery Timeframes: Delivery times vary based on the shipping carrier, your location, and any unforeseen delays (e.g., weather, carrier issues).
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Oversized or Fragile Items: Items requiring special packaging or handling may incur additional charges, which will be reflected at checkout.
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Tracking Information: Once your order ships, you will receive a tracking number to monitor its progress. Please note that updates are provided by the carrier and may not always reflect real-time changes.
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Lost or Damaged Packages: While we take every precaution to ensure safe delivery, we are not responsible for packages lost or damaged during transit. Please contact the carrier directly, or reach out to our support team for assistance.
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Accuracy of Shipping Information: Ensure that your shipping address is correct at checkout. Errors or incomplete addresses may result in delays or additional fees for redelivery.
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Remote Locations: Shipping to remote or rural areas may involve additional fees or extended delivery times. Please contact us for an accurate shipping quote if this applies to you.
We strive to make your shipping experience as smooth as possible. If you have any questions or concerns, please contact our customer support team for assistance.
Order Processing Time
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Processing Time: Orders are processed within 3 to 10 business days. In rare cases, processing may take longer without notice.
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Tracking Number: You will receive a tracking number once your order is processed and ready for shipment.
Transit Time
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Estimated Delivery Time: 5-14 business days.
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Shipping Days: Monday to Friday.
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Notes: Delivery times may vary due to external factors such as weather or carrier delays. Use your tracking number to follow the progress of your order.
Shipping Process
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Reliable Courier Services: We deliver through Canada Post and Purolator.
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Insured Shipments: We recommend purchasing shipping insurance for added protection.
Tracking Instructions
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Tracking Details: You will receive tracking information via email, including the courier’s name and tracking number.
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Track Your Order: Use the courier’s website to monitor your order.
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Support: Contact our support team if you have any questions about tracking.
Missing Items Procedure
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Reporting Missing Items: Contact us within 7 days of receiving your package at info@spliquor.ca.
Return Policy
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Return Window: Returns are accepted within 30 days of receiving your order.
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Return Conditions: Items must be unused, undamaged, and in the original packaging.
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Return Costs: Customers are responsible for return shipping unless the item is defective or incorrect. In such cases, we will cover the return costs.
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Refund: Refunds are processed within 14 days of receiving the return and issued to the original payment method.
Restocking Fee
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No Restocking Fee: We do not charge restocking fees for returns.
Return Delivery Costs
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Incorrect or Defective Products: No cost to the customer for returns.
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Customer Remorse: Customers are responsible for return delivery costs when returning items due to personal reasons, such as purchasing the wrong product or changing their mind.
Bottle Deposits
In accordance with Alberta’s Beverage Container Recycling Program, bottle deposits are charged on recyclable bottles and cans. The deposit fees are as follows:
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Up to 1 liter: $0.10
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Over 1 liter: $0.25
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please reach out to us:
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Email: info@spliquor.ca
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Phone: +1 780 450 4868
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Address: 10965 – 23 Avenue NW, Edmonton, Alberta, T6J 6Y4, Canada