Frequently asked questions

Yes. Order wine, spirits, beer and coolers at spliquor.ca and we’ll ship it across Canada, or choose free in-store pickup at our Stony Plain store.

You can order it all online. Wine, spirits, beer and coolers can all be shipped.

No. You can check out as a guest. An account lets you track your orders and earn rewards points.

Yes. Checkout is secured by Shopify, and we never see or store your full card number.

Online we accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Shop Pay, Apple Pay and Google Pay. In store we accept debit and credit.

No. Online orders are paid at checkout. In-store pickup is always free.

Your card is charged when you place your order.

All prices are in Canadian dollars. Tax and shipping are shown at checkout before you pay.

Yes. You get the same everyday low prices online and in store.

Yes. The Alberta container deposit is added at checkout and in store.

If you can add it to your cart, we can fill it. Some items are brought in from the Alberta warehouse, which can take a few extra days.

We’ll email you so you can choose: wait for it, swap it for something similar, or get a refund for that item.

We don’t list vintages because they can change with our next delivery. We receive whichever vintage the Alberta warehouse has. If you need to know the vintage, call (780) 591-5499 or email info@spliquor.ca and we’ll tell you what we have.

No. There’s no minimum or maximum. Large orders ship in multiple boxes of up to six bottles each.

Yes. Mix any bottles you like. We pack up to six bottles per box.

Yes. Email info@spliquor.ca with your phone number, shipping address and the items you want.

Enter your discount code at checkout.

Check your spam or promotions folder first. If it’s not there, email info@spliquor.ca and we’ll confirm your order.

Yes. Let us know as soon as possible at info@spliquor.ca and we’ll edit your order.

Yes, as long as it hasn’t shipped. Email info@spliquor.ca with your order number as soon as possible.

Email info@spliquor.ca right away and we’ll fix it before your order ships.

It’s usually a billing address that doesn’t match your card, or a block from your bank. Check your details or try another card, then email info@spliquor.ca if you still need help.

Yes. You confirm you’re of legal drinking age on our website, and the courier checks photo ID at delivery.

A receipt is emailed automatically with every order. If you need a business invoice with your company name, email info@spliquor.ca.

Yes. You can switch the site to French and browse in French. Our main website is in English.

Use the tracking link in your shipping email, or log in to your account to see all your orders.

Yes. Tap “Notify Me When Available” on the product page and we’ll email you when it’s back.

We ship across Canada.

No. We ship within Canada only.

Shipping is calculated at checkout by our couriers, based on your address and the size of your order.

Yes. The more you order, the better your shipping rate per bottle.

Orders are processed in 3–10 business days, then take 5–14 business days in transit. Your tracking email shows the latest update.

Orders take 3–10 business days to process. If it’s been longer than that, email info@spliquor.ca with your order number.

We ship with Canpar and Loomis.

Yes. An adult of legal drinking age must sign and show photo ID. Packages are never left at the door.

The courier leaves a notice and holds your package at their nearest depot or pickup point. Bring photo ID to collect it.

No. Our couriers deliver Monday to Friday.

The courier sets the delivery day, but we can hold your order and ship it later. Just ask at info@spliquor.ca.

Yes, and we recommend it. Someone is usually there to sign during business hours.

No. We need a street address because an adult must sign for the delivery.

Yes. We ship to rural and remote addresses.

Each bottle is wrapped and packed in a sturdy box, with up to six bottles per box.

Yes. We email you the courier name and tracking number as soon as your order ships.

SavedBy is an optional add-on at checkout that covers lost, stolen or damaged packages. We recommend it. Learn more about SavedBy.

Yes, we ship in winter. If you’d like us to hold your shipment until the weather warms up, we can do that at no extra charge.

Order at least 3–4 weeks before the holiday. Couriers get very busy in December.

Yes. Enter their address at checkout and add a gift note. The recipient will need to sign and show photo ID.

Yes. Place a separate order for each address.

No. We don’t include prices in gift orders.

Choose In-Store Pickup at checkout. We’ll email you when your order is ready at our Stony Plain store.

Usually within 24 hours. We’ll email you as soon as it’s ready.

Your order confirmation email and valid government-issued photo ID.

Yes. In-store pickup is always free.

Yes. Email info@spliquor.ca with their name. They’ll need to bring their own photo ID and your order number.

Yes. Email info@spliquor.ca as soon as possible and we’ll update your order and adjust any shipping charge.

We don’t have a separate local delivery service. Order online and we’ll ship it with one of our couriers, or visit the store for faster service. In-store pickup is free.

Yes. Save 3% on orders of $249 or more and 5% on orders of $499 or more. It’s applied automatically, even on sale items.

Yes. Buy any 6 or 12 bottles. Orders of $249 or more save 3% and orders of $499 or more save 5% automatically.

Yes. Get 10% off your first online order when you join our email list. It applies to regular-priced items.

Yes. See our Liquor Flyer, or join our email list to get deals first.

Yes. Online, you earn 5 points for every $1 you spend. Redeem 10,000 points for $5 off or 40,000 points for $20 off. See our rewards. In-store customers have a separate program; ask in store for details.

Log in, open Rewards, redeem your points for a coupon, then enter the code at checkout.

Yes. Rewards coupons can be combined with other codes.

Ten curated wine cases with every bottle listed, shipped across Canada. There’s no subscription; order whenever you want. See the Wine Club.

Yes. Gift cards can be bought and used online and in store.

Yes. Ask us about volume pricing on large orders at info@spliquor.ca or (780) 591-5499.

Over 3,500 products, including more than 1,500 wines, plus beer, coolers and spirits.

Most of our online selection is on the shelf in Stony Plain. Anything else can be ordered in for pickup.

Yes. Email info@spliquor.ca with the name of the bottle and we’ll do our best to source it.

Yes. Our email subscribers hear about rare releases first.

See our best sellers on the Buy Wine Online page, ranked by what customers order most.

Yes. We have a growing range of non-alcoholic wine, beer and spirits online and in store.

Yes, we carry some. Email info@spliquor.ca or ask in store and we’ll point you to them.

Yes. We carry BC and Ontario wines, plus Alberta craft spirits and beer.

Yes. Many product pages include tasting notes and pairings, or ask us and we’ll suggest a bottle.

Yes. Our team gives honest advice with no pressure, in store, by email or by phone.

Yes. Browse our occasion collections for birthdays, weddings and holidays, or tell us your budget and we’ll suggest something.

We have gift bags in store. We don’t make gift baskets.

Over 1,500 wines and hard-to-find bottles, everyday low prices, automatic savings on bigger orders, and a family-owned team since 2018.

Yes. You can read our reviews on Google, Judge.me and Shopify.

Sealed, unopened items in their original packaging can be returned within 30 days. Drop them off at our Stony Plain store for free, or we’ll email you a prepaid return label (its cost comes off your refund). For change-of-mind returns, original shipping isn’t refunded, and bottles over $100 or wines older than 7 years can only be returned if the producer agrees to a replacement. Read the full policy.

If you added SavedBy at checkout, file a claim with SavedBy and you’re covered. Without SavedBy, the courier is responsible once your order ships. Contact us right away and we’ll help you file a claim with the courier.

Email info@spliquor.ca within 48 hours of delivery with photos. Opened bottles are fine as long as most of the product is still in the bottle. Once confirmed, we’ll replace it or refund you, and we cover the return shipping and refund your original shipping fee.

Email info@spliquor.ca within 7 days of delivery with your order number.

Check with your neighbours or building office first. Then email info@spliquor.ca within 7 days and we’ll open an investigation with the courier. SavedBy covers it if you added it at checkout.

Refunds are issued within 14 days after we receive and check your return, back to your original payment method.

You must be of legal drinking age in your province and show valid photo ID.

We reply within one business day. Customer care is open Monday to Saturday, 10am to 5pm MT.

4301 South Park Dr #101, Stony Plain, AB T7Z 2A9, in South Park Centre beside Shell and Petro-Canada. Get directions.

We’re open 7 days a week, 10am to midnight.

Yes. We’re open every day of the year, with regular hours.

Yes. There’s free parking right in front of the store.

No. Stony Plain is our only store, and we ship everywhere else in Canada.

Yes. Cold beer, coolers and seltzers are ready to go from our walk-in cold room.

No. Please take your empties to a local bottle depot.

Yes. We sell mixers and bagged ice. We don’t sell snacks or tobacco.

Yes, we hold in-store tastings from time to time. Follow us on Facebook and Instagram to hear about them.

We’re a family-owned and operated store in Stony Plain, open since 2018. Read our story.