Package protection
SavedBy package protection
Protect your order from loss, theft and damage in transit for a small fee based on your order value. Add it in your cart by choosing Checkout+.
What’s covered
Covered shipping issues
Theft
Your package is stolen before it reaches you.
Damaged items
Your box or bottles arrive damaged from transit.
Lost
The courier loses your package and it never arrives.
Return to sender
Your package is sent back by the courier before it reaches you.
& beyond
Other shipping issues covered under SavedBy’s policy.
At checkout
How to add it
- Add your items to the cart.
- Choose Checkout+. SavedBy Package Protection is added for a small fee, shown right above the button.
- Check out as normal. Your order is protected until it’s delivered. Prefer to skip it? Choose Continue Without Protection.
If something goes wrong
How to file a claim
- Go to SavedBy’s claim page using the button below.
- Enter your order details and tell them what happened. For damaged items, include photos.
- Get it resolved. Once approved, SavedBy reorders your products or refunds you, often within one business day.
SavedBy questions
SavedBy is optional shipping protection you can add to your order. It covers packages that are lost, stolen or damaged in transit.
A small fee based on your order value. You’ll see the exact amount in your cart before you check out.
In your cart, choose Checkout+. SavedBy is added and the fee is shown above the button.
No. It’s optional. Choose Continue Without Protection in your cart to skip it.
Packages that are lost, stolen, damaged or returned to sender, plus other shipping issues under SavedBy’s policy. Read the SavedBy policy.
Without SavedBy, we can’t replace items that are lost, stolen or damaged after your order has shipped.
Go to the SavedBy claim page, enter your order details and tell them what happened. Include photos for damaged items.
Once your claim is approved, SavedBy reorders your products or refunds you, often within one business day.
Yes. Email info@spliquor.ca with your order number and we’ll help you through it.
Yes. Every order needs an adult of legal drinking age to sign and show photo ID. Packages are never left at the door.
Shop with peace of mind
Add SavedBy at checkout and every bottle is protected until it reaches your door.
