Shipping policy
Last Updated: October 22, 2026
This Shipping Policy applies to all orders placed through www.spliquor.ca, which is operated by 2137202 Alberta Ltd., operating as South Park Liquor (“South Park Liquor,” “we,” “our,” or “us”). Our goal is to provide a seamless and transparent shipping experience. Please review the details below to understand how shipping and delivery are handled.
Delivery of Alcoholic Beverages
Signature & ID Requirement
All alcoholic beverage deliveries require a signature and valid government-issued photo ID from an adult of legal drinking age in the delivery province or territory. Orders cannot be left unattended or at the doorstep.
If No One Is Home
If no eligible adult is available at the time of delivery, the courier will leave a notice and hold the package at the nearest depot or pickup location, subject to the courier’s policies. The person picking it up must show valid government-issued photo ID.
Responsible Delivery
To ensure safe and responsible delivery, unattended drop-offs are not permitted under any circumstances. The courier may refuse to deliver to anyone who appears to be under the legal drinking age or intoxicated.
Shipping Range
Canada-Wide Shipping
We ship within Canada only, including rural and remote addresses.
In-Store Pickup
You can choose free In-Store Pickup at checkout. Orders are usually ready within 24 hours at our Stony Plain store, and we will email you when your order is ready. Please bring your order confirmation and valid government-issued photo ID.
Shipping Costs
Shipping costs are calculated at checkout based on your address and the size and weight of your order, and are shown before you confirm and pay. Shipping fees are set by our courier partners.
Order Processing Time
- Orders are typically processed within 3 to 10 business days.
- In rare cases, processing may take longer. If your order has not shipped within 10 business days, please email us with your order number.
- A tracking number will be emailed once your order has been processed and shipped.
Transit Time
- Estimated Delivery Time: 5–14 business days after your order ships
- Delivery Days: Monday to Friday
Delivery times are estimates and may vary due to weather, holidays or courier delays. During the holiday season, we recommend ordering at least 3–4 weeks ahead.
Shipping Carriers
We ship orders using trusted third-party courier services, currently Canpar and Loomis.
Holding Your Shipment
If you would like us to hold your order and ship it later, for example until the weather warms up in winter, just ask. We can hold it at no extra charge.
Tracking Information
Once your order ships, you will receive an email with the courier name and tracking number. If you have an account, you can also see your orders by logging in.
Tracking updates are provided by the courier and may not always reflect real-time changes. For questions about tracking, please contact the courier or our customer support team at info@spliquor.ca.
Damaged or Lost Shipments
South Park Liquor takes great care to ensure all orders are securely packaged before they leave our store. Once an order is handed over to a third-party courier, the courier is responsible for it while in transit.
SavedBy Package Protection is available on every order at checkout as an optional add-on. When selected, this coverage protects your order against loss, damage or theft while in transit, and claims are filed directly with SavedBy.
If SavedBy Package Protection is not selected at checkout, South Park Liquor is not responsible for lost, stolen, leaking or damaged items after the order has shipped, except where the law requires otherwise. Any claim is subject to the terms, conditions and liability limits set by the courier. Please contact us right away and we will help you file a claim with the courier.
Marked Delivered but Not Received
Please check with neighbours or your building office first, then email us within 7 days with your order number. We will open an investigation with the courier. If you added SavedBy Package Protection, you can also file a claim with SavedBy.
Late or Undelivered Orders
If your order has not been delivered, please contact us and we will investigate with the courier. If an order is not delivered within 30 days after the estimated delivery date, you may cancel it and receive a full refund, as provided under Alberta’s internet sales rules.
Accuracy of Shipping Information
Customers are responsible for ensuring shipping details are accurate at checkout. If you notice a mistake, email us right away and we will fix it before your order ships. Incorrect or incomplete addresses may result in delivery delays, additional fees or returned shipments.
Returned, Refused or Unclaimed Packages
If a package is returned to us because it was refused, not picked up from the courier, or could not be delivered to the address provided, we will contact you to either reship it (a new shipping charge applies) or refund the products. Original shipping fees are not refunded in these cases.
Missing Items
If your order is missing items, please contact us within 7 days of delivery at info@spliquor.ca, including your order number and details.
Returns and Refunds
For returns, refunds and defective products, please see our Return & Refund Policy.
Bottle Deposits
In accordance with Alberta’s Beverage Container Recycling Program, bottle deposits are applied where required by law, as follows:
- Up to 1 litre: $0.10
- Over 1 litre: $0.25
Deposits are refunded together with the products they were charged on if those products are returned and refunded. Otherwise, deposits can be recovered by returning empty containers to a bottle depot.
Contact Us
Email: info@spliquor.ca
Phone: (780) 591-5499
Customer support hours: Monday to Saturday, 10 AM – 5 PM (Mountain Time)
4301 South Park Dr #101, Stony Plain, Alberta T7Z 2A9, Canada
